Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

This position will play a key role in clinical and technology optimization and innovation efforts across the organization, leading various projects, and programs, proactively looking for efficiencies and workflow enhancements, participating in customer clinical governance councils and onboarding clinical workstreams, and mentoring other team members. 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

RESPONSIBILITIES  

• The clinical informaticist will use their healthcare and IT experience to act as a liaison between our customers/clinicians and the organization to educate, support, facilitate change, and assure optimal use and evolution of the organization’s health information technology assets.

• Drives the optimization of the electronic health record, participates in the strategy development, and supports the safe and efficient design of the EHR. Determines impact of new initiatives and ensures alignment with the organizational long-term strategic direction and objectives. 

• Promotes future and present system functionality by assisting with design, building, and testing of our clinical information systems. Contributes to and executes a strategy for using clinical terminologies in advanced healthcare IT systems, including how medical terminologies support knowledge management. 

• Translates clinical practice information between clinicians/customers and product developers, analysts, designers, developers, and other key stakeholders in the organization. 

• Assesses opportunities for technology improvements with data in collaboration with clinician feedback to understand workflows, define problems, and recommend and implement solutions. 

• Analyzes and interprets patient, clinical, or information systems data to improve clinical care delivery and standards of patient care. 

• Utilizes data analytics, industry trends, and best practice guidance to support the development of clinical decision support rules that drive optimal patient outcomes and support population health and quality efforts. 

• Collaborates on the design, development, testing, selection, implementation, and evaluation of new or modified informatics solutions, data structures, and decision-support mechanisms that are relevant to the medical care of patients. 

• Innovates by developing new ideas through collaboration and execution on creative ideas. 

• Ensures development and maintenance of standard operating procedure documentation for ongoing reference and training of other team members.

• Collaborates cross-functionally on mitigating challenges facing our customers related to the adoption and use of our EHR technology and partners with Customer Success and Voice of the Customer on driving achievement toward client-specific organizational objectives and strategic goals. 

• Drives clinical content curation and maintenance for a broad range of specialties based on specialty-specific recommendations curated in collaboration with customers to optimize our EHR ecosystem and support clinical care, quality efforts and clinical outcomes while reducing workflow inefficiencies and documentation burden.

• Collaborates with clinical, technical, and operational leadership to enhance our products and solutions and collaborates cross-functionally with clinical content, patient safety, product owners, designers, compliance, regulatory affairs, and other stakeholders to design and implement safe and compliant features and functionality.

• Serves as a Clinical Subject Matter Expert for business development activities. 

• Reads current literature, talks with colleagues, and participates in professional organizations or conferences to keep abreast of developments in the health care industry. 

• Recognizes and performs duties which need to be performed although not directly assigned. 

QUALIFICATIONS  

• Masters in informatics desired, minimum Bachelor’s Degree in Healthcare and 5+ years of clinical experience as an RN, MD, DO, PharmD, or similar clinical background. 

• Minimum of 3 years’ experience in clinical informatics, ideally 2+ years of experience working with athenahealth Electronic Health Record (EHR) technology, preferably in an enterprise environment. 

• Demonstrated experience leading small to large-scale optimization projects. 

• Strong knowledge of ambulatory practice clinical workflows, clinical processes and an understanding of ambulatory clinical operations and quality management. 

• Strong problem solving, analytical and process skills. 

• Excellent organizational and time-management skills and strong attention to detail. 

• Familiarity with data science principles such as the collection, management, analysis, and application of organization data. 

• Knowledge of standard medical terminologies (ICD10, CPT, SNOMED, LOINC, RXNorm, etc.). 

• Adept at resource management including handling budgets in compliance with organizational policies. 

• Adaptability, flexibility, and willingness to jump into any aspect of work to help achieve results as a team. 

• Ability to function in a matrixed environment and convey complex ideas to multiple stakeholders within the broader organization.

• Ability to influence horizontally and vertically with peers, stakeholders, and executive decision-makers - both inside and outside of athena

• Effective and accurate communication in writing and verbally with colleagues and customers

• Proficiency in MS Office Suite; Word, PowerPoint, Visio, Excel. 

• Experience of statistical analysis and database SQL. 

• Experience with GenAI, ML, and NLP preferred.

• Experience researching and building clinical decision support algorithms preferred. 

• Experience with Confluence, JIRA, or project management tools preferred. 

AREA OF INTEREST  

Information Technology 

About athenahealth

Here’s our   v ision:  To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19 th   century arsenal to a converted, landmark power plant,   all   of   athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our  10  offices across the United States and India —  plus numerous remote employees —  all work to modernize the healthcare experience, together.  
 
Our company culture might be our best feature.  
We don't take ourselves too seriously. But our work? That’s another story.   athenahealth develops and   implements products and services that support US healthcare : It’s   our chance to create healthier futures for ourselves, for our family and friends, for everyone.   

Our vibrant and talented employees — or   athenistas , as we call ourselves — spark the innovation and passion needed to accomplish   our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every  athenista feels comfortable bringing their   best   selves to work.  

Our size makes a difference, too: W e are small enough   that   your   individual contributions   will stand out  — but   large enough   to grow your career with our   resources and established business stability .  
 
Giving back is integral to our culture. Our   athenaGives   platform strives to   support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s   Corporate Social Responsibility  ( CSR )  program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.  

What can we do for you? 
Along with health and financial benefits,   athenistas   enjoy perks specific to each   location, including commuter support, employee assistance programs, tuition assistance,   employee   resource groups, and collaborative workspaces — some offices even welcome dogs.   

In addition to our traditional benefits and perks, we sponsor events throughout the year, including   book clubs, external speakers, and hackathons. And we   provide   athenistas   with   a   company culture   based on   learning,   the support of an   engaged team,   and   an inclusive environment where all employees are valued .  

We also   encourage a better work-life balance for   athenistas   with our flexibility . W hile   we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.  

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at  taoperations@athenahealth.com for assistance.

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