Job Description

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. LiveWell Care Management, a division of TheKey, is offering an exciting opportunity to drive the highest quality of geriatric care management that will make an impact on our long-term goals by ensuring clients receive excellent care allowing them to remain independent in their homes. If this sounds like you, consider joining our team. This is a role with exciting opportunities and the ability to grow and expand. Consider just a few of the advantages of this role: You will be integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and ensuring the dignity, safety, and independence of our clients through working in partnership with colleagues. This is an excellent role for a passionate Care Manager who is energized by a changing and complex environment with a lot of moving parts. As a mission-driven organization, you will enjoy the satisfaction, autonomy and fulfillment that comes with knowing that you are positively influencing our patients, clinicians, and health care community. We are proud of our supportive and inspirational leadership group and unique culture, and we will look to you to continue to cultivate and foster this positive, transparent and “people-first” environment. We have high but reasonable standards and you’ll be working with a team of exceptional professionals. Pivotal to your success will be your ability to establish credibility and build trusted relationships with your clients, colleagues, caregivers, and other key contacts. Role Overview: You will be responsible for ensuring your clients receive excellent care allowing them to remain independent in their homes, as well as actively and independently working to develop new referrer and client relationships. You will also be integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and coordinating with local teams to ensure the provision of high-quality service. This is a purposeful role, and your activities will help us improve service delivery to patients, enhance quality of life and improve outcomes. The Ideal Candidate: The requirements listed below are representative of the knowledge, skill, and/or ability required. To be a good fit for this opportunity you will also have: Bachelor’s Degree in gerontology, health care, social work or related profession from an accredited university; relevant professional experience may substitute. Case Management Certification preferred (CMC) or (CCM). 5 year’s Case Management experience in a multidisciplinary clinical setting (i.e., hospital, insurance company, case management organization). Strong written and verbal communication skills. Ability to prioritize, plan, flex and manage a very busy work environment. Current driver’s license and proof of insurance; ability to travel up to 100% of the time in the field. Flexibility and adaptability to thrive in a fast-paced environment in which change is the norm. An entrepreneurial spirit, drive, and goal-oriented work ethic. High energy and a positive attitude, with the ability to excel under pressure. Leadership Competencies: Emotional Intelligence – namely, self-aware, self-management, motivation, empathy, integrity, social skills, and well-placed boundaries. Strong and meaningful relationship building skills and communication abilities. The ability to navigate through various stressors and challenges. Humility and authenticity. Organizational agility – innovative and responsive. The ability to partner with others to create trust, rapport, and respect. Sense of community. Compassion. Physical Requirements: Ability to travel to client homes and other locations approximately 100% of the time. Ability to lift and carry up to 15-20 pounds. Ability to sit, stand and walk for prolonged periods of time throughout the workday. Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc. Success Factors: To excel in this role, you will be passionate about helping clients achieve successful long-term aging at home by providing comprehensive, concierge-based care. The ideal candidate for this position has deep emotional intelligence and a personal commitment to always doing the right thing. It’s also important to touch on the nature of the home healthcare world. We are in the business of helping others and sometimes crisis situations occur after-hours. We’ll need you to be responsive and able to act with a sense of urgency. We’re proud of our ego-less culture where we all work for the common good. At the end of the day, we’re taking care of our senior community, to truly find success here you’ll need to be passionate about our cause and compassionate for the work we do day in and day out.

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