Job Description

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* THIS JOB IS LOCATED ON-SITE IN NANTUCKET *

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ABOUT THE ROLE

Award-winning, year-round resort on beautiful Nantucket Island is seeking a Front Office Manager (FOM) to lead guest services and front office operations, ensuring seamless day-to-day operations and delivering a world-class guest experience . This role collaborates across departments and has the autonomy to make guest-related decisions on behalf of the entire staff.

🏠 Housing assistance options available

KEY RESPONSIBILITIES

Guest Experience & Front Office Operations

• Act as the primary guest advocate, handling VIP arrivals, special requests, and feedback
• Oversee front desk and bell staff, ensuring a professional and welcoming environment
• Communicate guest needs with housekeeping and other departments
• Promote resort amenities, including dining and special events
• Serve as Manager on Duty in rotation with department heads

Team Leadership & Training

• Recruit, train, and mentor front desk and bell teams
• Conduct ongoing training and performance evaluations
• Lead daily briefings on operational updates, VIP arrivals, and events

Operations & Logistics

• Manage and train staff on RDP, Alice, and Saflok systems
• Oversee guest reservations, amenities, and special requests
• Maintain lobby presentation, transportation coordination, and daily Flash Reports
• Assist with concierge services , including dining reservations and island activities

Resort & Facility Oversight

• Ensure lobby, entrance, and outdoor areas are guest-ready
• Monitor beach chair and umbrella availability
• Work with housekeeping, F&B, and engineering teams on guest needs

General Management & Cross-Property Support

• Participate in Head of Department meetings
• Opportunity to work at sister properties
• Foster a positive, solutions-focused work environment

QUALIFICATIONS

• 3+ years of hospitality experience in a luxury resort or boutique hotel
• Strong leadership, team development, and training abilities
• Passion for exceptional guest service & personalized experiences
• Proficiency in hotel management systems (PMS, RDP, Alice, Saflok)
• Excellent communication & professionalism in a fast-paced setting

WHY JOIN US

• Work at a premier luxury year-round resort in Nantucket
• Be part of a highly respected hospitality team
• Competitive salary, benefits, & potential housing options
• Opportunities for career growth within our boutique resort collection
• Housing assistance options available if needed

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