Job Description

We are seeking a proactive and service-oriented Client Relations Manager/Hospitality Manager to lead our reception and hospitality operations. This position plays a critical role in ensuring an exceptional client and guest experience while maintaining operational excellence across front desk services, hospitality functions, and event coordination. The ideal candidate will be a natural leader with a strong background in customer service, staff supervision, and office operations.

Key Responsibilities:

Team Management & Leadership

• Supervise and support the reception and hospitality team, including scheduling, training, coaching, and performance evaluations.
• Foster a culture of service excellence, professionalism, and teamwork.

Operational Oversight

• Ensure seamless daily operations of front desk and hospitality services.
• Oversee guest services, reception coverage, and coordination of office events and meetings.

Customer Service

• Promptly address and resolve client service issues, escalating to CAID as appropriate.
• Maintain a high standard of hospitality for all visitors, clients, and stakeholders.

Training & Development

• Provide continuous training to enhance team skills, service quality, and adherence to protocol.

Resource & Inventory Management

• Monitor staffing levels, supplies, and equipment to ensure operational efficiency.
• Assist with ordering snacks and maintaining par levels for office supplies.

Reporting & Communication

• Generate and submit reports on service quality, team performance, and operational updates to senior management.

Event & Meeting Coordination

• Support CAID in planning and executing office meetings, events, and conferences, including catering logistics and room setup.

Visitor Management & Security

• Manage visitor access, ensure proper security protocols, and assist with temporary badge issuance.

Mailroom & Administrative Support

• Assist with mailroom duties including creating labels and providing tracking information.
• Provide general administrative support and handle ad hoc assignments as needed.

Vendor & Facilities Coordination

• Liaise with external vendors and support CAID with vendor-related tasks and service delivery.

Morning Operations Responsibilities

• Distribute newspapers as needed from the freight area.
• Open phones and review the reception email inbox for inquiries or requests.
• Inspect and tidy conference rooms to ensure readiness for the day.

Qualifications:

• 3+ years of experience in a customer-facing role, with 1+ year in a supervisory or team lead capacity.
• Strong organizational, interpersonal, and communication skills.
• Proficiency in Microsoft Office Suite and experience with scheduling and visitor management systems.
• Proven ability to resolve customer issues with professionalism and poise.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Experience in event coordination, hospitality, or facilities support is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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