Job Description

Salary: 126,100 - 227,950 USD per year Requirements:

• We are seeking individuals who possess the following skills:
• Experience in interacting with service lanes to handle service inquiries and problems.
• Extensive experience working as a Tier 2 System Administrator and Tier 3 System Engineer.
• Proficiency with Office 365 and Microsoft Exchange 2016 and 2019.
• Strong knowledge of Email Journaling solutions.
• Significant experience with scripting/automation through Exchange PowerShell or other scripting languages.
• Ability to resolve complex problems using technical knowledge, factual reasoning, and proper interpretation of problem indicators.
• Experience in developing and implementing solutions for upgrades to newer Exchange versions.
• Experience directing migrations between on-prem Exchange and M365 Exchange Online.
• Strong time management skills and the ability to work independently within an IT Service Management/ticketing system (ServiceNow).
• Excellent oral and written communication skills, particularly in briefing senior government and military officials.
• Strong leadership and mentoring skills to enhance team capabilities.
• Proven ability to work effectively within a team and support peers toward improved processes and results.
• Ability to triage and classify incidents accurately, prioritizing work efforts accordingly.
• Extensive experience with planning, deploying, and documenting patch and configuration updates.
• Knowledge of Disaster Recovery for High Availability in large environments.
• Experience with log reviews, incident analysis, and identification of issue trends.
• Familiarity with server patch management methodologies utilizing SCCM.
• A minimum of DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).

Responsibilities:

• In this role, you will:
• Remotely log into servers to perform technical software configuration, rebooting, and other remedial actions as needed.
• Provide Tier 3 Engineering support for implementation, troubleshooting, maintenance, and monitoring of both physical and virtual servers, distinguishing between isolated user problems and enterprise-wide issues.
• Collaborate with peers and other service lanes to analyze network latency and address slow connections and user experience issues.
• Collect data, conduct analyses, and develop and implement solutions in line with Problem Management guidelines.
• Maintain a comprehensive availability and capacity management solution using lessons learned and best practices.
• Provide detailed follow-up reports for root cause analysis, operational assessment, and process improvement initiatives.
• Support customer requirements in a 24/7/365 mission environment and be available for on-call support during after-hours outages.
• Update operational and monitoring documentation for 24/7/365 Operations Watch personnel.
• Troubleshoot email routing devices and security services (e.g. McAfee/Trellix, Proofpoint, and Edge devices).
• Oversee the Exchange Online system within an Office 365 hybrid/cloud environment.
• Manage roles, services, and permissions in compliance with Government Service Owner and Cyber Security mandates.
• Create, test, and implement PowerShell scripts to automate routine tasks and monitoring.

Technologies:

• Cloud
• Support
• Network
• Office 365
• PowerShell
• Security
• ServiceNow
• System Engineer
• Hardware
• VMware

More:

At Leidos, we promote an excellent work-life balance, allowing you to make an impact while also taking care of your well-being. We offer numerous opportunities for career development and advancement.

Education requirements include a Bachelor’s Degree with 12+ years of experience, Associate's degree with 14+ years, or a Master’s Degree with 10+ years of relevant experience; 12 years of additional experience may substitute for a bachelor's degree.

Due to the nature of the government contracts we support, US Citizenship is required, along with TS/SCI clearance with a specific polygraph or the willingness to obtain and maintain such clearance.

We look forward to your application!

Job Tags

Full time, Work at office, Remote work,

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