Role: Dynamics CRM 365 Developer Location: Malvern, PA (Onsite) Contract Job Description: Very proficient (10+ years exp) on CRM Business Processes in Service management, Sales and Marketing Automation functionality for CRM Online/Dynamics 365 CRM. Strong Experience in DCC (Dynamics Client Communication). Extremely good understanding of Microsoft Dynamics CRM Online/Dynamics 365 product (entities, workflows and configuration). Experience in client facing role. Experience of requirements gathering, functional analysis, gap-fit analysis, and review of Gap fit done by other functional experts. Proficient in converting business requirements into Features/User stories. Excellent in verbal and written communication, documentation and presentation skills. Authoring and maintaining Functional Requirements document, Functional design document and User Manuals. Coaching and guiding the development team on requirements and functional aspects. Functional unit testing of the implemented solution. Ability to provide end user training. Driving the CRM requirements, analyzing and proposing the best solution to customer. Coordination between the TCS implementation team and business stakeholder to drive the solution in the right path. Requirement walk through with all the stakeholders. Requirement documents, process map, use case diagrams and workflow diagram. 10+ years' experience in IT Industry in managing requirements in multiple accounts as a CRM functional consultant. Extensive experience in requirement gathering, gap analysis and mapping business requirement to system requirement. Extensive knowledge & insights in Insurance industry & customer base in the Europe and India. Strong communication and presentation skills with the ability to articulate technical information to non-technical individuals. Strong interpersonal, communication, and leadership skills to drive change. Have good knowledge in quality assurance of software implementation. Good at gathering functional and nonfunctional requirement. Extensive knowledge in waterfall and agile mode of software implementation Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
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