The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.
Responsibilities include:
Handle inbound calls and email service inquiries on queries such as:
o Process & status of Estimate or Supplement
o Payment Status – Rental, Tow & Property Damage
o Payment issuance
o Analyze Payments – Void and Reissue requests
o Status of Estimates, send copy, advise assignment submission instructions
o Status on deductible
o Status on Rental
o Advise status on Total Loss
o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.
o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics
o Work in a fast pace, structured environment
Salary: $33,000 - $36,000 per year
#LI-SS3
...Lakeland, FL (just 30-45 minutes fromTampa and Orlando) is seeking aBC/BE GIto join a high-volume group of 6 gastroenterologists.... ...variety of outdoor activities, including sports, fishing, golf, water sports, and running or hiking throughout our abundant natural landscapes...
Job OverviewThe Engineering Project Manager is responsible for supporting capital projects across the enterprise and providing technical... ...each vendor.Prepare purchase orders (contract) with line item detail to match the deliverables, performance, timeline etc.Project...
...organized individual with a passion for numbers? Do you thrive in a remote work environment and have experience with QuickBooks Online (... ...opportunity for you! We're seeking a skilled Accounts Payable Bookkeeper to join our growing team. This role is perfect for someone...
...dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are... ...Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.Job Type: Full-timePay: $17.0...
...best possible service every day. We strive to make a noticeable difference for our clients through the quality of our employees and back-office support. Role Description This is a full-time on-site role for an Office Administrator located in Crosby, TX. The Office...